Privacy notice

This notice applies across all websites and services that we own, operate and provide. For the purpose of this notice, we’ll just call them our ‘services’.

When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries and so on.

Here at Jones Corporate FM we take your privacy seriously and will only use your personal data to administer your Customer or Supplier account and to provide the products and services you have requested from us on a contractual basis.

Jones Corporate FM is committed to ensuring that your privacy is protected. We may change this policy from time to time by updating this page.
Last updated: 31st December 2019

Who are Jones Corporate

When we refer to ‘Jones Corporate’ (‘we’ or ‘our’ or ‘us’), that means Jones Corporate FM Ltd and/or Jones Corporate Services Ltd. Both companies share headquarters in Preston, Lancashire; address details can be found on the Contact page on this website.

For European Union data protection purposes, under the General Data Protection Regulation (“GDPR”), we are responsible as “controller” of your personal data for the purposes of those laws. It may be the case that your personal information will be used by both companies, who may either be responsible as joint controllers of your personal data.

Our data protection principles

Our approach to data protection is governed by the following principles.

• Transparency: We take a human approach to how we process personal data by being open, honest and transparent.
• Security: We will adopt industry recommended approaches to securing the personal data entrusted to us.
• Responsibility: We are aware and accept the responsibility that comes with processing personal data.

How we collect your data

When you visit our website or use our services, we may collect personal data. The ways we collect it can be broadly categorised into the following:

Information you provide to us directly: When you use our services we might ask you to provide personal data to us. For example, we ask for your contact information when you respond to a job application, join us on social media, contact us with questions regarding our services. If you don’t want to provide us with personal data, you don’t have to, but it may mean we can’t contact you to fulfil your requests.

Information we get from third parties: The majority of information we collect will come directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials, trusted third parties or associated customers and/or suppliers. We may this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.

Where we collect personal data, we’ll only process it:

• to perform a contract with you, or
• where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
• in accordance with a legal obligation, or
• where we have your consent.

If we don’t collect your personal data, we may be unable to provide you with all our services.

If you’re someone who doesn’t have a relationship with us, but believe that a client or supplier has provided your personal data to us, please get in touch with any questions you have about your personal data (including where you want to access, correct, amend, or request that the user delete, your personal data) and we will try to help you.

What we do with the information we gather

First and foremost, we require your personal data to service your contract and manage our relationship with you, and in particular for the following reasons:

• communicating with you to provide information and/or service you’ve requested or we are required to send to you
• internal record keeping
• contractual obligations
• legal documentation requirements.

How we can share your data

There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:

• third party service providers and partners who assist and enable us to support delivery of or provide our services
• regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
• an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business
• other people where we have your consent

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Retention

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements). We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it is deleted.

Controlling your personal data

It’s your personal data and you have certain rights relating to it. You also have rights to:

• know what personal data we hold about you, and to make sure it’s correct and up to date
• request a copy of your personal data, or ask us to restrict processing your personal data or delete it
• object to our continued processing of your personal data

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for
the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us
using your personal information for direct marketing purposes, you may change your mind at any time. You can exercise these rights at any time by emailing us at [email protected].

If you’re not happy with how we are processing your personal data, please let us know by sending an email to [email protected]. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.